You can configure the languages … Available via the Support Portal interface. 1. Note: The Upload button can be used starting from Sitecore XP 10.0.0. Sitecore Support Program overview Updated: December 14, … Environment Label is used to identify the environment in the future. Important Notes The patch should be installed only if recommended by Sitecore Support. For technical support issues, click Contact Us. Digital transformation. Facebook /  For quick questions, Sitecore Slack 4. … Takeaways from Sitecore Symposium 2020 with Blastic. Developer Tools . This means that if a Sitecore Implementation Partner has registered relationship with a Sitecore Customer (https://kb.sitecore.net/articles/073804), both Customer and Partner users will be able to access environment information related to this customer's account. Only for files smaller than 50 MB. Information about Sitecore XP and XC environments is maintained via dedicated records which are stored separately from support cases or service requests. Download and attach the resulting archive to the support ticket or upload it to the Sitecore Support Box Storage. LinkedIn /  Check KB 077333 to find more information about Sitecore Patches. Available on demand. Sitecore compatibility table for Sitecore XP 9 and later Updated: November 23, 2020. Sorry, but we didn't find anything for your query, Connect With Sitecore On: Available via the Support Portal interface. This will impact all installations of Sitecore on version 8.2.x using MongoDB 3.4. Upload to Sitecore Support Box Storage. Why Sitecore? Hear the trends in digital marketing, Sitecore release updates, and more. The Sitecore Managed Cloud documentation is divided into three segments which includes an overview of the Managed Cloud service, and documentation for both Standard and Premium customers. Sitecore.Support.315140 TargetHostName provided in site definition is now used as the host for generating links in sitemap.xml rather than the request host name, to facilitate multi-domain environments. Once appropriate Sitecore environment record is selected, related fields such as Product Version or Web Server OS that correspond to this environment record will be auto-populated. Sitecore Product Support Lifecycle Updated: October 01, 2020. There are two ways to provide files to Sitecore Support: Attach to a ticket. Deliver memorable experiences with. Heavy investment in product quality, stability and usability can be found throughout 8.1 to help our customers take advantage of Context Marketing and engage in full brand experience management. Twitter /  General information about how to create support cases is provided in the following article: Thanks, support no-access certified-developer; SuhasMuralidhara_2017969474 4 Jun 2015 6:02 … Connect With Sitecore On: MongoDB has announced end of life (EOL) support for MongoDB version 3.4 in January 2020. Assets3 The digital experience platform and best-in-class CMS empowering the world's smartest brands. Facebook /  With industry-leading content management, digital marketing and commerce solutions, our enterprise-level .NET platform empowers brands to deliver digital experiences that resonate. To save effort when opening new support cases and to help provide consistent and up-to-date information to Sitecore Support team, Sitecore Support Portal enables customers and partners to save and reuse data about their Sitecore environment configuration. On the support case creation form, when selecting Sitecore XP or Sitecore XC software, the Choose Existing Environment field can be used. Youtube, https://kb.sitecore.net/articles/654910#HowToCreateASupportCase, Sitecore compatibility table for Sitecore XP 9 and later, Hotfix rollup package for Sitecore Experience Commerce 9.3.0, The first unpacked media item is always uploaded in English, Workbox vertical scrollbar is not displayed in Internet Explorer, "An invalid request URI was provided" error when using Azure search provider. If you can find it on the KB then you will be provided with a link to the dll and any supporting config which you can easily download. If environment information was previously entered into Support Portal, it is possible to select one of the existing environment records using this field. Sitecore Managed Cloud is a Cloud-based hosting service provided by Sitecore that you can use to host your Sitecore Cloud deployments on Microsoft Azure. Sitecore.Modules.EmailCampaign.Util.IsMessageBodyRequest() If the method returns true, the EXM is requesting the message body, otherwise it is a normal page request. Server-side JSS components are supported by Sitecore via normal support channels.JavaScript open source JSS components are not supportedby Sitecore Support, but pull requests and issues on GitHub are welcome. I hope I am asking in the right place, let me know otherwise! Sitecore Community For any issues, post on Sitecore Stack Exchange with jsstag 2. Any related issues and other feedback should be reported via support portal, check KB 654910 for details. How to get C-suite buy-in for a content hub. marketplace.sitecore.net: Extend Sitecore with open source modules or contribute your own modules to the community. Send feedback about the documentation to docsite@sitecore.net. Sorry, but we didn't find anything for your query. LinkedIn /  Sitecore.Support.441349 Last updated at Mon, 12 Oct 2020 13:59:33 GMT Setting the 'Date and Time' field of the 'Archive Item' function creates an English version of … kb.sitecore.net: The Support Knowledgebase represents the collected wisdom of Product Support Services, and is your first port of call for known issues, security bulletins, and diagnostics advice. Check KB 077333to find more information about Sitecore Patches. It is possible to attach files and add additional comments describing your Sitecore environment which could be helpful to the Sitecore Support team. Sitecore Stack Exchange is a question and answer site for developers and end users of the Sitecore CMS and multichannel marketing software. When using Support Case Creation form, if Environment Label field is populated, an environment record will be automatically created or updated upon submitting a support case. IMPORTANT UPDATE (Jan. 30, 2020): The EOL has arrived and we now … Twitter /  This article explains how to work with the My Environments feature on Sitecore Support Portal. We aim to be transparent with our customers, partners, service providers, and web visitors about how we handle data in all your interactions with Sitecore, so that you know how your information is kept safe and secure. Just for curiosity, I tried to apply the latest release of Sitecore.Support.156916 in my Sitecore instance 9.3 but when trying to Unlock/UnloackAll item(s), I get exceptions. For Sitecore 6 the Mainstream and Extended support are already expired and there is a lot of possible valuable changed for you in Sitecore 9.x The patch should be installed only if recommended by Sitecore Support. 6 min read Jose Santa Ana Insights blog. On the support case creation form, when selecting Sitecore XP or Sitecore XC software, the Choose Existing Environment field can be used. People buy experiences, not just products. At Sitecore we understand the value of data, and the importance of protecting it. We've created 6 steps to help secure the investment needed to ramp up your content operations. If some parameters of the environment have changed (for example, Sitecore was upgraded to a later version), appropriate fields on the case creation form can be modified and the corresponding environment record will be automatically updated with the new values for future use. Environment records on Support Portal are always connected to a specific Sitecore Account. Announcing Sitecore Experience Edge, an exciting new SaaS feature for Sitecore Content Hub and Sitecore Experience Manager (XM) Read the press release DIGITAL MARKETING SOLUTIONS. I am unable to login SItecore Support though I am a certified developer in SItecore.I tried accessing the support portal with the same credentials that I use for Community.I tried contacting Sitecore at 'webmaster@sitecore.net' but did not get any reply.Any body as an idea on how can I sort it out. It only takes a minute to sign up. Upload of large files is allowed (up to 4 GB). If environment information was previously entered into Support Portal, it is possible to select one of the existing environment records using this field. Do not use the Upload button on the Support Package page of the previous versions, because the related Sitecore Support FTP server has been decommissioned. File an issue on GitHub 3. For Development, Production, or other environment types, it is good practice to always maintain a dedicated record for each of them as correct identification of the type of the environment and its details help Sitecore Support understand the impact of the issue and determine appropriate troubleshooting techniques. Sitecore XP 9.0.0 and 9.0.1 are no longer in mainstream support , but the team just published a hotfix to help with some Azure Cognitive Search deprecations by Microsoft . For the Sitecore products listed in this article, support packages (the Support Type) offer up to 8 years of support from the general availability date (the initial release date). Providing correct information is critical in helping Sitecore Support team to effectively resolve support cases. Sitecore 8.1 is a comprehensive improvement to Sitecore 8.0 and incorporates all of the feedback that we have received from customers, partners, and analysts since Sitecore 8.0 was released. Check KB 077333to find more information about Sitecore Patches. Insights blog. Support for updates or service packs terminates with the end of support of the initial release. smarttech.com/kb/171425 Learnmore ThisguideandotherresourcesforSMART NotebookandSMART Learning SuiteareavailableintheSupportsectionoftheSMART website Any related issues and other feedback should be reported via support portal, check KB 654910for details. Youtube, Sitecore compatibility table for Sitecore XP 9 and later, Hotfix rollup package for Sitecore Experience Commerce 9.3.0, The first unpacked media item is always uploaded in English, Workbox vertical scrollbar is not displayed in Internet Explorer, "An invalid request URI was provided" error when using Azure search provider. Resulting archive to the Support case creation form, when selecting Sitecore XP or XC! 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